";s:4:"text";s:2702:" TQM is a continuous process of increasing the quality of the output by eliminating waste and the non-value adding activities in the system. cooperation of everyone at every interface is necessary to achieve a total quality organisation, in the same way that the Japanese achieve this with company wide quality control. Total Quality Control is the system which Japan has developed to implement Kaizen or continuing improvement. What is TQM (Total Quality Management)? by Edwin B. Dr. Feigenbaum is the originator of Total Quality Control, the approach to quality and profitability that has profoundly influenced management strategy in the competition for world markets in the U.S., Europe, Japan and throughout the industrialized world. Of course, that satisfaction is seeded in employees, processes and the organization at large—long before any product or service reaches its customer. This concept stresses constant reform in response to feedback in order to keep errors as low as possible. This paper is to provide a general understanding of Total Quality Management, a concept that is aimed at ensuring quality with continuous improvement. Total Quality Control. Dean. Quality control processes are done during project monitoring and controlling functions whereas quality management is done during the initiating and planning phase (PMBOK, 2009). Quality control, on the other hand, is the set of processes that measure the metrics of quality by assessing the specific project results against standards.